Dear Valued Customer, As part of our annual maintenance, we have scheduled to carry out shutdown maintenance on electrical equipment associated to one of the DRUPS source (source-2A) supporting your suite. This maintenance will ensure the reliable and safe operation of HV switchboard, transformer and LV distribution panels. Date : 13th ... Read More »
At 01:48 on May 31st, 2018 (HKT), the upstream identified the issue and fixed it. The issue was caused by misconfiguration of their core switch.------Starting at 10:05 on May 30th, 2018 (HKT), one of our prefixes in Tokyo 1 is unrouted in Tokyo 1. The affected prefix is listed below.22.214.171.124/24Servers with IP address within the prefix will be ... Read More »
Location: LA3, Los Angeles, USA Pacific Time: 2018-05-30 09:00--2018-05-30 11:00 Hong Kong Time: 2018-05-31 00:00--2018-05-31 02:00 Maintenance type: Network device upgrade Services Impacted: Network services Expected Impact: There will be loss of connection for 20 mins. Read More »
Dear Valued Customer, During the last preventive maintenance, it was found that one of the DRUPS’ Free Wheel Clutch Oil is contaminated. Henceforth, we have scheduled the following activity to shut down the affected DRUPS (2B) and replace its Free Wheel Clutch Oil. During the activity, both rack power sources will be available and cooling ... Read More »
Dear Valued Customer, During the last preventive maintenance, it was found that the energy monitoring trending resets its value when data suite racks power supply tap-off-units are de-energised. This has been identified as a batch issue by the original equipment manufacturer. Henceforth, we have scheduled the following activities to have the ... Read More »
May 14th, 2018:The migration for KVM servers are postponed. The following maintenance will be for OpenVZ servers only.-------The following maintenance window has been scheduled for migration from Tokyo 1 to Tokyo 4 datacentre for VPS servers.Start: May 16th, 2018 13:00End: May 16th, 2018 23:00During the maintenance, your VPS servers will be ... Read More »
April 25th, 2018 20:35:Devices have been relocated and powered on.------April 25th, 2018 15:09:Related devices are being relocated to new datacentre.------April 25th, 2018 14:45:Related devices are being powered off.------April 23rd, 2018 19:05:Related servers are re-located to new datacentre and powered on.------April 23rd, 2018 15:00:Related ... Read More »
The maintenance is complete without power interruption.------Customer,Shutdown maintenance for DRUPS has been scheduled in SG1 datacentre.Date : 23rd April 2018Maintenance Time : 08:00 Hrs to 22:00 Hrs (GMT+8) During the shutdown maintenance: 1. DRUPS will be transferred to bypass mode and unit will be shut down. Power to one side of IT Racks ... Read More »
We are happy to announce that BGP session is now available in the following regions.
- Kwai Chung 4, Hong Kong
- Osaka 1, Japan
- Tokyo 4, Japan
- SG1, Singapore
- LA3, USA
- Steenbergen 1, Netherlands
Please open a ticket if you would like to connect.