[NEWS] New IPv6 Assignment Policy

In compliance with RFC3177 about IPv6 assignment recommendation, we have made a change to our IPv6 assignment policy. 1. VPS Since now, new VPS will be assigned a /64 prefix with one usable IPv6 address by default. Up to 5x additional usable IPv6 can be added through control panel. Steps to get your IPv6 prefix: Find your server in "My ... Read More »

7th Nov 2018
[HK2/Shatin] Inspection of LV Power System Maintenance [Scheduled]

Please kindly be informed that HK2 (Shatin) datacentre will perform 5 years periodic inspection of LV fixed electrical installtion maintenance.Location: HK2 (Shatin)Maintenance Period (HKT, GMT+8):1) For power source A: 09 Dec 2018 00:00 - 08:002) For power source B: 16 Dec 2018 00:00 - 08:00Service Impacted: Devices with single power source ... Read More »

19th Sep 2018
[KR1] Network Cut-Over Maintenance [Complete]

We have a planned network cut-over maintenance in Seoul 1, South Korea datacentre.Location: Seoul 1, South KoreaKorea Time (GMT+9): Sep 28th, 2018 01:00 ~ 06:00Hong Kong Time (GMT+8): Sep 28th, 2018 0:00 ~ 05:00Duration: 5 hoursMaintenance Type: Backbone Network Cut-OverServices Impacted: Network of all services (including shared hosting, VPS ... Read More »

19th Sep 2018
[HK1/Kowloon] Datacentre Power Maintenance [Complete]

Please kindly be informed that HK1 (Kowloon) datacentre will power maintenance.Location: HK1 (Kowloon)Maintenance Period (HKT, GMT+8): Sep 23rd, 2018 09:00 - 18:00Service Impacted: All devices in the datacentreExpected Impact: UPS and essential power will be cut off during the maintenance window. Outage is expected.Please perform any necessary ... Read More »

19th Sep 2018
[SG1] Shutdown of Data Center Suites Source-2A Electrical Equipment for Annual Maintenance [Complete]

Dear Valued Customer, As part of our annual maintenance, we have scheduled to carry out shutdown maintenance on electrical equipment associated to one of the DRUPS source (source-2A) supporting your suite. This maintenance will ensure the reliable and safe operation of HV switchboard, transformer and LV distribution panels. Date : 13th ... Read More »

21st Jul 2018
[TOK1][Outage] One Prefix unrouted [Solved]

At 01:48 on May 31st, 2018 (HKT), the upstream identified the issue and fixed it. The issue was caused by misconfiguration of their core switch.------Starting at 10:05 on May 30th, 2018 (HKT), one of our prefixes in Tokyo 1 is unrouted in Tokyo 1. The affected prefix is listed below.103.194.40.0/24Servers with IP address within the prefix will be ... Read More »

30th May 2018
[News] Policy Update

Customer,We have updated our policies on May 26th, 2018 (HKT), which apply to all new and existing customers.Please read the polices carefully and contact us if you have any questions.Terms of Service: https://www.starrydns.com/tosAcceptable Use Policy: https://www.starrydns.com/aupPrivacy Policy: https://www.starrydns.com/privacy-policyRefund ... Read More »

26th May 2018
[LA3] Upstream network device upgrade [Complete]

Location: LA3, Los Angeles, USA Pacific Time: 2018-05-30 09:00--2018-05-30 11:00  Hong Kong Time: 2018-05-31 00:00--2018-05-31 02:00  Maintenance type: Network device upgrade Services Impacted: Network services Expected Impact: There will be loss of connection for 20 mins. Read More »

24th May 2018
[SG1] Datacentre DRUPS Free Wheel Clutch Oil Replacement work [Complete]

Dear Valued Customer,   During the last preventive maintenance, it was found that one of the DRUPS’ Free Wheel Clutch Oil is contaminated. Henceforth, we have scheduled the following activity to shut down the affected DRUPS (2B) and replace its Free Wheel Clutch Oil. During the activity, both rack power sources will be available and cooling ... Read More »

19th May 2018
[SG1] Data Suite Power Supply Tap-Off-Unit Power Meter Replacement Work [Complete]

Dear Valued Customer, During the last preventive maintenance, it was found that the energy monitoring trending resets its value when data suite racks power supply tap-off-units are de-energised. This has been identified as a batch issue by the original equipment manufacturer. Henceforth, we have scheduled the following activities to have the ... Read More »

9th May 2018