The maintenance was completed. All VPS are relocated and powered on. If you encounter any issue, please contact us. ------ The maintenance did not go well as expected. We have to schedule another event to mitigate the issue. Maintenance Time: 00:00 June 2nd, 2020 Event: We will relocate your VPS to another server in health condition. A ... Read More »
We are sorry to inform you that we are unable to rebuild the RAID array on the server where your VPS is hosted at. There are failures on two disks in the same span at the same time, which caused the failure of RAID10 and we cannot fix it after many attempts. Although we are still trying to retrieve the data, unfortunately the possibility of data ... Read More »
Dear customer, As you may know, the coronavirus outbreak has been reported in several countries and regions. We hereby ensure you that we are in full operation and all our services remain unchanged. However, please note that there are precautionary actions taken in local datacentres, which have impacts on remote hand services and the entry to ... Read More »
Maintenance Number: 20202 Time: Jan 9, 2020 16:00 - 17:00 (HKT) Jan 9, 2020 17:00 - 18:00 (KST) Datacenter: Seoul 1, South Korea [KR1] Impacted Customers: All customers in Seoul 1, South Korea datacenter Expected Impact: Network will be disconnected for less than 30 minutes Details: During the maintenance window, our upstream will ... Read More »
Dear Valued Customer, As part of annual maintenance, the following maintenance windows have been scheduled on electrical equipment associated to one of the DRUPS source. The maintenances will ensure the reliable and safe operation of HV switchboard, transformer and LV distribution panels. Date: 12th September 2019 Maintenance Time: ... Read More »
The #1 maintenance window has been completed. ------ We have scheduled the following maintenance windows to switch the power source for single powered device. #1: 11:00 - 18:00 May 21 HKT #2: 11:00 - 18:00 Jun 5 HKT During the maintenance windows, impacted servers will be powered off, switched to alternative power source, and powered on. If ... Read More »
We will perform power maintenance on some servers in HK4 datacentre.
Date: April 1st 10:00am-10:30am (GMT+8)
Impact: Normally there is no outage. Under extreme situation there will be interruption of less than 10 minutes.
Customers whose servers are involved in the maintenance will receive an Email.
Update: The prefix was withdrawn and no longer routeable to our network. We will proceed to change the IP addresses for all servers under **.241.44.0/24. An email containing new IP address will be sent. For OpenVZ servers, new IP will work immediately. For KVM servers, it is necessary to modify the network configuration manually inside ... Read More »
HK2 (Shatin) is renumbering the assigned IP addresses, which applies to all dedicated servers in this datacentre. An Email will be sent to customers whose servers are impacted. Both current and new IP addresses will work until Feb 21st, 2019. After that, the current IP will be discarded. Please configure the new IP addresses in your operating ... Read More »
Dec 6, 2018 18:25 Customer, There is ongoing network issue in HK4 datacentres where some IP prefixes are unreachable. We are investigating the issue. Dec 6, 2018 18:47 The issue was caused by a DDoS attack, we are working to solve it with our upstream. Dec 6, 2018 19:17 The issue was solved after re-routing the prefixes and network ... Read More »