The maintenance was complete. We are sorry that the maintenance took longer than expected. Sorry for any inconvenience caused. We will be extending the service due date by 3 days for free as a gesture of compensation. This will be visible on your accounts within next a few hours after this Email is sent.




Update 2024-04-17 12:00: All services should be online by now. We are marking the maintenance as completed and be fixing issues if any.

We are sorry for any inconvenience caused.




Update 2024-04-17 07:00: More VPS nodes are online. We are still fixing the remaing issues.

更多 VPS 節點已上線,我們仍在修復剩餘的服務。


Update 2024-04-17 05:00: We have partially restored the network. Some dedicated servers and one VPS node are online. We are still fixing the network for other nodes.

部分網絡已經恢復,一些專屬伺服器和1臺 VPS 節點已經開機。我們仍然在修復剩餘的節點。


Update 2024-04-16 23:00: We have finished migrating the hardwares to the new datacenter. However due to network device faulty during transportation, the network is currently down. We are working to get it fixed ASAP.



Dear Customer,


You are receiving this email because you have at least 1 service at our Hong Kong 4 datacenter. We have scheduled maintenance that will affect your services.


Location: Hong Kong 4 (This includes all VPS servers in our Hong Kong datacenter and some dedicated servers. If you need clarification about your datacenter location, please refer to the "Product Details" in our client area or contact us directly to confirm which services will be impacted)

Maintaince Window: April 16, 2024, from 13:00 to 21:00 HKT (GMT+8).

Details: We are undertaking a server migration to another datacenter to further enhance our service capabilities.

Impact: The servers will be temporarily powered off during the maintaince.


We will try to minimise the downtime. Your IP address will NOT be changed after the migration.


We recommend regularly backing up your data as a precautionary measure in preparation for this downtime.


We apologize for any inconvenience this may cause and thank you for your understanding. Should you have any questions or require assistance, please do not hesitate to contact us.








閣下收到此電郵是因為閣下在我們的 HK4 數據中心至少擁有1項服務。我們有一項維護作業,這將會影響您的服務。


數據中心: HK4 (此數據中心包含所有香港 VPS 服務以一些專屬伺服器服務。如果您需要釐清您的數據中心位置,請參考客戶區內的「產品詳情」,或直接聯絡我們以確認哪些服務將受影響)

維護時間: 2024年4月16日,香港時間(GMT+8)13:00至21:00。

詳情: 我們將進行伺服器遷移至另一數據中心,以進一步提升我們的服務能力。

影響: 在維護期間,伺服器將暫時關機。







Saturday, March 23, 2024

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