Why my order is marked as fraud?

In order to avoid fraud orders and ensure our customers a better service, we implements several tools for automatic fraud detection. Sometimes our system may flag legimate orders as fraud incorrectly.

In this case, please make sure you follow the steps before you try to make another order.

1) You are ordering with your original ISP's IP, not through proxy.
2) Your profile is accurate and valid, and should be corresponding to your current location. Fake profile is not acceptable.

If you meet all the statements above but your order is still marked as fraud, please open a ticket and we will assist you.

  • 3 Users Found This Useful
Was this answer helpful?

Related Articles

How long will it take to deploy?

Manual review is required for orders by new client (NO instant service activation for new...

Do you offer IPv6?

A /64 subnet with one usable IPv6 address will be assigned to KVM VPS, up to 6x usable IPv6...

What's your contract period?

For web hosting, VPS hosting, and dedicated server, you have no contract with us....

Can you help install ___ ?

We offer unmanaged service for all our services by default, which means that we only manage for...

What's your refund policy?

Please refer to https://www.starrydns.com/refund-policy to check our refund policy.