[TOK1][Outage] One Prefix unrouted [Solved]

At 01:48 on May 31st, 2018 (HKT), the upstream identified the issue and fixed it. The issue was caused by misconfiguration of their core switch.------Starting at 10:05 on May 30th, 2018 (HKT), one of our prefixes in Tokyo 1 is unrouted in Tokyo 1. The affected prefix is listed below.103.194.40.0/24Servers with IP address within the prefix will be ... Read More »

30th May 2018
[News] Policy Update

Customer,We have updated our policies on May 26th, 2018 (HKT), which apply to all new and existing customers.Please read the polices carefully and contact us if you have any questions.Terms of Service: https://www.starrydns.com/tosAcceptable Use Policy: https://www.starrydns.com/aupPrivacy Policy: https://www.starrydns.com/privacy-policyRefund ... Read More »

26th May 2018
[LA3] Upstream network device upgrade [Complete]

Location: LA3, Los Angeles, USA Pacific Time: 2018-05-30 09:00--2018-05-30 11:00  Hong Kong Time: 2018-05-31 00:00--2018-05-31 02:00  Maintenance type: Network device upgrade Services Impacted: Network services Expected Impact: There will be loss of connection for 20 mins. Read More »

24th May 2018
[SG1] Datacentre DRUPS Free Wheel Clutch Oil Replacement work [Complete]

Dear Valued Customer,   During the last preventive maintenance, it was found that one of the DRUPS’ Free Wheel Clutch Oil is contaminated. Henceforth, we have scheduled the following activity to shut down the affected DRUPS (2B) and replace its Free Wheel Clutch Oil. During the activity, both rack power sources will be available and cooling ... Read More »

19th May 2018
[SG1] Data Suite Power Supply Tap-Off-Unit Power Meter Replacement Work [Complete]

Dear Valued Customer, During the last preventive maintenance, it was found that the energy monitoring trending resets its value when data suite racks power supply tap-off-units are de-energised. This has been identified as a batch issue by the original equipment manufacturer. Henceforth, we have scheduled the following activities to have the ... Read More »

9th May 2018