Coronavirus Update

Dear customer, As you may know, the coronavirus outbreak has been reported in several countries and regions. We hereby ensure you that we are in full operation and all our services remain unchanged. However, please note that there are precautionary actions taken in local datacentres, which have impacts on remote hand services and the entry to ... 閱讀全文 »

19th Mar 2020
[KR1] Network Maintenance [20202] [Complete]

Maintenance Number: 20202 Time: Jan 9, 2020  16:00 - 17:00 (HKT) Jan 9, 2020 17:00 - 18:00 (KST) Datacenter: Seoul 1, South Korea [KR1] Impacted Customers: All customers in Seoul 1, South Korea datacenter Expected Impact: Network will be disconnected for less than 30 minutes   Details: During the maintenance window, our upstream will ... 閱讀全文 »

3rd Jan 2020
[SG1] Shutdown of Data Center Suites Electrical Equipment for Annual Maintenance [Complete]

Dear Valued Customer,   As part of annual maintenance, the following maintenance windows have been scheduled on electrical equipment associated to one of the DRUPS source. The maintenances will ensure the reliable and safe operation of HV switchboard, transformer and LV distribution panels.   Date: 12th September 2019 Maintenance Time: ... 閱讀全文 »

5th Jun 2019
[HK4] Periodic Inspection, Testing and Certification (PITC) work [Complete]

The #1 maintenance window has been completed. ------ We have scheduled the following maintenance windows to switch the power source for single powered device. #1: 11:00 - 18:00 May 21 HKT #2: 11:00 - 18:00 Jun 5 HKT During the maintenance windows, impacted servers will be powered off, switched to alternative power source, and powered on. If ... 閱讀全文 »

16th Apr 2019
[HK4] Server Power Maintenance [Complete]


We will perform power maintenance on some servers in HK4 datacentre.

Date:  April 1st 10:00am-10:30am (GMT+8)

Impact: Normally there is no outage. Under extreme situation there will be interruption of less than 10 minutes.

Customers whose servers are involved in the maintenance will receive an Email.

29th Mar 2019
[Outage][KR1] Routing Issue with One Prefix [Solved]

Update: The prefix was withdrawn and no longer routeable to our network. We will proceed to change the IP addresses for all servers under **.241.44.0/24. An email containing new IP address will be sent. For OpenVZ servers, new IP will work immediately. For KVM servers, it is necessary to modify the network configuration manually inside ... 閱讀全文 »

8th Mar 2019
[HK2/Shatin] IP Address Renumbering

HK2 (Shatin) is renumbering the assigned IP addresses, which applies to all dedicated servers in this datacentre. An Email will be sent to customers whose servers are impacted. Both current and new IP addresses will work until Feb 21st, 2019. After that, the current IP will be discarded. Please configure the new IP addresses in your operating ... 閱讀全文 »

21st Jan 2019
[Outage][HK4] Network Issue [Solved]

Dec 6, 2018 18:25 Customer, There is ongoing network issue in HK4 datacentres where some IP prefixes are unreachable. We are investigating the issue.   Dec 6, 2018 18:47 The issue was caused by a DDoS attack, we are working to solve it with our upstream.   Dec 6, 2018 19:17 The issue was solved after re-routing the prefixes and network ... 閱讀全文 »

6th Dec 2018
[NEWS] New IPv6 Assignment Policy

In compliance with RFC3177 about IPv6 assignment recommendation, we have made a change to our IPv6 assignment policy. 1. VPS Since now, new VPS will be assigned a /64 prefix with one usable IPv6 address by default. Up to 5x additional usable IPv6 can be added through control panel. Steps to get your IPv6 prefix: Find your server in "My ... 閱讀全文 »

7th Nov 2018
[HK2/Shatin] Inspection of LV Power System Maintenance [Complete]

Please kindly be informed that HK2 (Shatin) datacentre will perform 5 years periodic inspection of LV fixed electrical installtion maintenance.Location: HK2 (Shatin)Maintenance Period (HKT, GMT+8):1) For power source A: 09 Dec 2018 00:00 - 08:002) For power source B: 16 Dec 2018 00:00 - 08:00Service Impacted: Devices with single power source ... 閱讀全文 »

19th Sep 2018